요즈음에 들어와서 '골든타임'이란 단어가 모두의 일상생활에 깊이 들어와 있다.
세월호의 '골든타임'이 있었는가 하면 삼성 '이건희'회장의 '골든타임'도 아직
진행형이다. 우리네 삶의 일상에서 깊숙히 자리하기 시작한 '골든타임'은 최근
가장최근의 화두다. 그렇다면 오래된 아주 오래된 '황금룰'은 지금 우리네들
생이나 삶이나 일상에서 얼마나 적용되고 있을까 아니 그보다 '황금율'의 존재는
알까 언다면 생활 속에서 의식은 하고 있을까. 다들 아는 바이지만 황금률은
'내가 대접 받고 싶은대로 남을 대접하라'일게다.
세월은 변했고 지금ㅇ늬 '나'는 어제의 '나'가 아니듯 지금 눈앞 의'자기'도
어제의 자유가 아니다. 어제의 고객은 '감동'만으로도 만족해했다.
그러나 오늘의 고객은 간동으론 어렵다. 감동을 넘어 '기절'시켜야 비로소
뭔가의 반응이 온다.
내가 대접 받고 싶은대로 대접을 받은 상대방'자기'고객타인이 과연 만족하고
즐거워하고 흐믓해 할까. 아니다. 나와그 나와남은 다르다. 이 엄총난 다원화
다변화 다양화 속에서 잃률적인 것의 일류적적용으론 일률적인 한결같은 만족을
창출해 내기는 어렵다. 내가 대접 받기를 바라는대로 남을 대접할 것이 아니라
"그'자기'상대방타인고객이 대접 받기를 원하는재로 대접해 주어라"
183 오늘을 포함하여 2014년 365일의 반 딱 반이 지나갔다.
183 오늘을 포함하여 2014년 365일의 반 딱 반이 남아있다
이젠 기어를 올리고 가속페달을 밟고 스피드업해야할 때다
Has the Golden Rule Lost Its Glitter?
by Tony Alessandra
Absolutely not! The Golden Rule has as much “glitter” as ever. I believe and practice it 110 percent, especially when it comes to values, ethics, honesty and consideration. However, when it comes to interpersonal communication, it can very well backfire. The Golden Rule states: “Do unto others as you would have them do unto you.” Basically translated, that says to treat others the way you would like to be treated, which of course isn't always the case.
An addition to the Golden Rule is the Platinum Rule: “Treat others the way they want to be treated.” The focus of relationships shifts from "This is what I want, so I'll give everyone the same thing" to “Let me first understand what they want and then I'll give it to them.”
The goal of the Platinum Rule is personal chemistry and productive relationships. You don't have to change your personality. You simply have to understand what drives people and recognize your options for dealing with them. The Platinum Rule divides behavioral preferences into four personality styles: Director, Socializer, Relater and Thinker.
Everyone possesses the qualities of each style to various degrees, and everyone has a dominant style. The key to using the Platinum Rule is to understand what a person's dominant personality style is and treating him or her appropriately. Here is a basic breakdown:
Directors are driven by two governing needs: to control and achieve. They are goal-oriented go-getters who are most comfortable when they are in charge of people and situations.
Socializers are friendly and enthusiastic and like to be where the action is. They thrive on admiration, acknowledgment and compliments. They are idea-people who excel at getting others excited about their vision.
Thinkers are analytical, persistent, systematic people who enjoy problem solving. They are detail-oriented, which makes them more concerned with content than style. Thinkers are task-oriented people who enjoy perfecting processes and working toward tangible results.
Relaters are warm and nurturing individuals. They are the most people-oriented of the four styles. Relaters are excellent listeners, devoted friends and loyal employees. They are good planners, persistent workers and good with follow-through.
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The Platinum Rule provides powerful life-skills that will serve you well in all your relationships. |